Our philosophy of customer service is "whatever it takes". Bernie Marcus & Arthur Blank Founders of The Home Depot, Built from Scratch, page 135

I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else. Sam Walton(http://retailindustry.about.com/od/frontlinemanagement/a/walmartsamwaltonquotesretailing.htm)

Three Rules of Work: Out of clutter find simplicity; From discord find harmony; In the middle of difficulty lies opportunity.Albert Einstein 

Every failure I encountered had to do with the wrong decision, the wrong execution, and/or the wrong attitude towards people. Amine Ayad

To improve is to change. To be perfect is to change often. Winston Churchill  

The absolute fundamental aim is to make money out of satisfying customers. John Egan   

I'm in the retail business, not the circus business.  Philip Green

Know how to effectively voice a complaint or make a claim at a retail store. Marilyn vos Savant