Consulting Services

The Approach

A structured transformation built on:

Cross-functional alignment between Enterprise Project Management Office, IT, Merchandising & Marketing, Logistics, Finance, HR, and Field Leadership
Automation of scheduling and budgeting across all stores and roles to improve schedule adherence, morale, customer service, sales, and profitability
Task Management to prioritize tasks and allocate resources efficiently
SOP redesign and coaching to embed excellence at every level
Engineered Labor Standards (ELS) to optimize workforce productivity and align rewards with measurable output
Art and Science

An approach rooted in Experience, Art, and Science; and Designed for Results.

Operational Excellence & Process Optimization

Turn complexity into clarity with data-driven improvements across your retail value chain.

• Store layout and planogram design for conversion
• Labor model refinement and workload balancing
• Standard operating procedures
development and execution discipline
• Lean Six Sigma methods applied to field-tested realities

📍 Ideal for: VPs of Store Ops, Regional Directors, Multi-unit Leaders

Technology Integration & Adoption Strategy

Ensure your investments in tech deliver not just capability—but adoption and ROI.

• POS, ERP, and WMS system implementation strategy
• Store-level change management and user onboarding
• Process-technology alignment workshops
• Data flow diagnostics and KPI dashboarding

📍 Ideal for: CIOs, COOs, VPs and Directors of Transformation, IT & Ops Collaboration Teams

Organizational Development & Leadership Alignment

Align your teams, structure, and Culture with your strategy.

• Role clarity and accountability design
• Executive coaching and leader upskilling
• Cultural transformation initiatives that stick
• Talent retention and capability-building frameworks

📍 Ideal for: CHROs, COOs, Transformation Leads

Center of Excellence (CoE) Design & Enablement

Create living systems of excellence that build capability and drive enterprise-wide value.

• CoE visioning, chartering, and KPI definition
• Process documentation and knowledge-sharing infrastructure
• CoE leadership onboarding and governance setup
• Innovation pipelines and continuous improvement strategy

📍 Ideal for: CXOs, Strategy Heads, Process Excellence Leaders

Strategic Planning and Tactical Execution

• Conducting thorough market analysis to identify opportunities and threats.
• Setting clear, measurable goals and defining actionable steps to achieve them.
• Allocating resources efficiently to maximize productivity and minimize costs.
• Monitoring progress and adjusting strategies as needed to ensure successful outcomes.

Coaching

• Assessing individual strengths and areas for improvement.
• Setting realistic, achievable goals for personal and professional growth.
• Providing constructive feedback and guidance to facilitate skill development.
• Encouraging a culture of continuous learning and improvement.

Dr. Ayad's coaching expertise empowers individuals to excel in their roles and contributes to the overall success of the organization.

Custom Engagements & Executive Advisory

Looking for something tailored to a major initiative or leadership transition? Let's co-create a roadmap that fits your context and catalyzes breakthrough momentum.

The Results

Labor & Execution Excellence

✅ Implemented Engineered Labor Standards, improving productivity by up to 30% and enabling performance-based recognition
📊 Improved sales forecasting accuracy by 15%
📈 Improved labor demand planning by up to 50%
📅 Increased schedule adherence by 30%

Process & Margin Improvement

🔁 Reduced repeat work by an estimated 25%
📦 Cut out-of-stock occurrences by 10–20%
🔖 Reduced “no-planogram inventories” by 90%
💰 Improved store profit margins two years in a row by 2–11%

People & Culture Impact

👥 Reduced employee turnover by 17%
⬆️ Promoted two Store Managers into District Manager roles
🔐 Reduced shrinkage across all stores by 10–25%
🛡 Eliminated critical compliance infractions and raised compliance scores by 30%

Enterprise-Level Wins

🧠 Automated scheduling for 1.2M employees
💸 Allocated budgets across 4,500+ stores with precision
🥇 Achieved #1 market ranking nationally for year-over-year sales
💼 Ranked among the top 5 U.S. markets for profitability

🎯 Impact Summary

These were not just results and transformation on paper. The initiatives were felt on the floor, at the register, and in the boardroom. By harmonizing operational rigor with behavioral insight, the approach improved the performance of reputable retailers and struggling retail organizations and stores

The Approach